Support

Email support@planetpassport.app and we will reply as soon as we can, usually within two working days.

Sign-in code not arriving

• Check your spam or junk folder for an email from noreply@planetpassport.app.
• You can ask for a new code after 60 seconds. Each code works for 10 minutes.
• Check the email address for typos, then try again.

Moving to a new phone

1. Install PlanetPassport on the new phone and sign in with the same email.
2. Go to Account, Cloud backup and sync, and tap the most recent copy to restore it.

Without an account, use Account, Your data, Back up everything on the old phone, move the file across, and restore it on the new one.

Getting your data out

Account, Your data exports everything as CSV or GeoJSON at any time, on every plan.

Deleting your data

See Delete your account. To clear only one phone: Account, About, privacy and credits, Delete all my data.

Purchases

PlanetPassport+ is bought through the App Store or Google Play. Refunds and subscription changes are handled by Apple or Google in your store account settings.